Sympathy + Memorial Terms + Conditions

pickup + delivery

If pickup was selected at checkout, your Sympathy + Memorial order will be ready for you on the pickup date selected between the hours of 7am-3pm.

If delivery was selected, it’s the client’s responsibility to confirm the delivery address provided is accurate. Wild Valentine will deliver your order at an agreed upon time between the hours of 9am-4pm. Exceptions to these delivery times may be made by client request and at the sole discretion of Wild Valentine. 

Should the delivery address change after the order was placed, the client agrees to notify Wild Valentine at least 48 hours before delivery date. An additional fee will apply if the new delivery address is further from the Wild Valentine shop than the original and will be invoiced via email.

customizations

Customization to Sympathy + Memorial flowers is limited to the addition of one color to one of the set color palettes. To request such customization, the client is required to provide a picture of the desired color via email to orders@wildvalentine.co and to reference their order number. A $45 customization fee applies for the color addition.

changes + cancellations

Due to the quick turnaround of these orders we are unable to accommodate any changes or cancellations. 

fresh product

While Wild Valentine makes every effort possible to match the selected color palette, the client understands that fresh products and materials are subject to the laws of nature. If a specific match of the highest quality cannot be made to the originally ordered items, substitutions will be made at the sole discretion of Wild Valentine for a product of an equal or higher value.

accountability

Once the contracted items leave our premises, in the event of customer pickup, or our possession, when delivered by Wild Valentine staff members, Wild Valentine is no longer responsible for them. Wild Valentine cannot be held accountable for contracted items damaged during customer transit or the course of the event by weather (heat, cold, rain, wind, etc.) or persons other than Wild Valentine staff members.

force majeure

If Wild Valentine is not able to perform or provide in entirety its contracted services or products for any reason, not limited to, but including acts of God, war, civil disturbances, road closures, severe traffic, fire, casualty, or other causes beyond the control of both parties, all payments with the exception of a 35% non-refundable deposit.