faq

Q: Do you have a shop I can visit?

A: At this time, we're an online shop only and do not have a physical storefront. 

Q: Do you deliver?

A: Yep. We deliver Tuesday-Saturday within 20 miles of both our Portsmouth shop and our downtown Dover studio location. Get the full scoop on deliveries here. 

Q: Do you offer pickup?

A: Yes! You can pick up your order any day of the week between 7am-3pm at our Portsmouth shop. We've also partnered with other local stores so that you can choose to pick up through them if it's more convenient. See all pickup options here.

Q: Can I make special requests?

A: Our arrangements are custom-picked for you, by our designers, based on season and availability. We cannot guarantee specific colors or varieties but we'll try to accommodate requests. 

Q: How do I care for my fresh flowers? 
A: Don't be intimidated, just follow the easy steps on our flower care page. 

Q: Do you offer subscriptions for local businesses? 
A: Absolutely! Reach out to us via email at info@wildvalentine.co or (603) 373-0375 for a custom quote. 

Q: Do you do weddings?

A: We sure do. Check out our weddings + events page for more info. 

Q: What's your return policy?
A: All return and refund info can be found here. 

Q: How can I change or cancel my order?

A: To change or cancel an order either send us an email at info@wildvalentine.co or give us a call at (603) 373-0375. If your delivery date is within 72 hours, your order may be ineligible for a refund or store credit. 

Still have questions? Don't be shy, ask away!

Email: info@wildvalentine.co
Phone: (603) 373-0375